Shipping Policy

It can take between 7 – 21 days after placing the order before your cabinets and accessories are delivered. For orders over $2,500.00, you get free delivery.

All deliveries are exclusively lift gate delivery. The freight or shipping company is only in charge of delivering the kitchen cabinets to the ground at the truck’s tail end. LONG PALLETS THAT CANNOT FIT ONTO THE LIFTGATE MUST BE OFFLOADED BY HAND.

PLEASE NOTE: It is the responsibility of the receiving customer to unload all items from the truck. Unloading heavier or larger products may require assistance from two or three people.

Orders featuring large panels or cabinets, for example, an oven cabinet or a pantry will be shipped on over-sized pallets. The large size of the product makes it impossible to use liftgate. This will be added to your delivery automatically.

You must be able to receive 27′ box trucks and tractor trailers at the delivery address as items will be delivered using these large freight trucks.

In case the delivery address cannot be accessed by a large freight truck, kindly notify us at Walcraft Cabinetry immediately after placing the order. We may need to make special accommodations. Nevertheless, Walcraft Cabinetry will be the one to make the ultimate decision if a delivery address is accessible or not.

You will be sent the shipping information through email after your order has been shipped. The time taken for the item to be shipped can extend the delivery time with 2 – 5 days. Expect a call from the shipping company notifying you of the delivery time frame and day. Ensure you have someone of legal age to accept the item at the delivery address.

Cabinets are not unpacked by the truck driver. Although, if the item looks damaged, you are permitted to open the box to carry out a further inspection. It is not the responsibility of the driver to tow away any trash.

UPS or FedEx will ship some parts and accessories. They will be dropped off at the delivery site. Usually, you will not be asked to sign any document.

At Walcraft Cabinetry, in order to ensure quality service delivery, we only make use of highly reliable shipping companies. We will ensure that your items are delivered as fast as possible. However, we do not take responsibility in case there are unanticipated delays beyond our control. This may range from acts of God to weather delays, labor strikes, or mechanical issues with delivery trucks, and so forth.

Some cabinets will be shipped by third-party freight companies (R&L Carriers, FedEx, UPS, etc.) that are not, in any way, affiliated with Walcraft Cabinetry. We will only provide required customer information to the shipping company. All products will be shipped to a particular location or customer in the United States (excluding Alaska & Hawaii).

The shipping company will only make one attempt to deliver the item to the specified delivery address. Shipping notifications would have been sent by email earlier. In the event that you are unavailable to receive the order and the shipping company is not able to deliver the product, the handling charges and extra shipping cost incurred will be paid by the customer.

Your location or other unforeseen circumstance may restrict the product from being delivered to your address. Walcraft Cabinetry reserves the right to change carriers and/or delivery methods. In the event that we are unable to make a scheduled delivery due to truck issues, weather etc., you will be called by the delivery agent to reschedule. Walcraft Cabinetry will not be responsible for added cost or lost time that occur as a result of delayed shipment.

We can ship to businesses, residences, construction sites, as well as businesses with or without a loading dock. For delivery locations that require more constraints and need custom delivery, you will be given a quote. In a case like this, you may have to extend the estimated time of delivery.

For more information about the accessibility of your delivery address, kindly contact Customer Service. If your location is not serviced by our standard shipping companies, we will call you immediately to give you a quote.

VERY IMPORTANT

***PLEASE NOTE, ALL ORDERS ARE TO BE RECEIVED BY CUSTOMER AND INSPECTED. PLEASE DO NOT GO OFF OF ANYTHING THE TRUCK DRIVER SAYS IN REGARDS TO YOUR CABINETS.***

***Please do not refuse to accept delivery if there is obvious damage, all damaged items can be replaced. In order for us to do this we need to correct this by the procedure stated here***

Once the shipment arrives PLEASE inspect for damage. Any obvious gouges, rips, punctures, fork lift kisses, open boxes, or anything else out of the ordinary, need to be noted on carrier’s bill of lading they will have you (or whoever receives the shipment) sign. A note saying “one corner of the shipment has been damaged, pictures taken” is an epic statement that can save all kinds of issues. Take a moment to show off your photographic skills and have the delivery driver pose next to the damaged area with the truck in the background and snap a few and you are now a “new kitchen cabinetry owning, damage noting, picture taking legend!” VERY RARELY DOES NAME CARRIERS DAMAGE SHIPMENTS, WHICH IS WHY WE PAY MORE TO USE THEM. They get it there fast and usually damage free.

**MORE IMPORTANT**

YOU HAVE FOUR (4) WEEKS FROM DELIVERY DATE TO OPEN AND CHECK ALL PACKAGES FOR INTERNAL DAMAGE. IF YOU HAVE INTERNAL DAMAGE TAKE PICTURES AND DO NOT ASSEMBLE. WALCRAFT CABINETRY WILL ALWAYS STAND BEHIND OUR PRODUCTS AND REPLACE ALL DAMAGED ITEMS THAT HAPPEN DURING TRANSPORTATION. THAT IS WHY WE GIVE FOUR (4) WEEKS, IT ELIMINATES MOST PROBLEMS THAT COULD ARISE FROM CABINETS THAT ARE SITTING FOR A LONG PERIOD OF TIME. SO AS A REMINDER,

YOU WILL NOT RECEIVE A REPLACEMENT CABINET FOR DAMAGES CLAIMED AFTER FOUR (4) WEEKS, OR FOR DAMAGED CABINETS THAT YOU ASSEMBLED.