WALCRAFT CABINETRY SHIPPING POLICIES
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**Walcraft Cabinetry has the right to change the shipping policy at any time before a product is purchased.
Kindly do the following when receiving your cabinet shipment:
Inspect the shipment straightway. Please take pictures, for personal record and safety, in the event that we need to file a freight claim on your behalf.
In the presence of the freight company’s representative, note down any shortages and/or damages on the delivery receipt. However, you may not need to refuse the order. By doing so, you will be asked to pay the shipping cost to and from the destination.
Please note, the delivery package may contain finished plywood skins or panels carefully packaged on the bottom of the pallet under cardboard. This should not be mistaken for packing materials.
Trims are often shipped as a “loose”, separately packaged carton. Kindly note this.
Once you accept the shipment from the freight company, you acknowledge that the product has been delivered and received in good condition. Walcraft Cabinetry will not be held responsible for loss or damage afterward.
Neither should you assemble or install damaged or defective products. Doing this only shows you have accepted the item.
It can take between 7 – 21 days after placing the order before your cabinets and accessories are delivered. For orders over $2,000.00, you get free delivery.
All deliveries are exclusively lift gate delivery. The freight or shipping company is only in charge of delivering the kitchen cabinets to the ground at the truck’s tail end. LONG PALLETS THAT CANNOT FIT ONTO THE LIFTGATE MUST BE OFFLOADED BY HAND.
PLEASE NOTE: it is the responsibility of the receiving customer to unload all items from the truck. Unloading heavier or larger products may require assistance from two or three people.
Orders featuring large panels or cabinets, for example, an oven cabinet or a pantry will be shipped on over-sized pallets. The large size of the product makes it impossible to use liftgate. This will be added to your delivery automatically.
You must be able to receive 27′ box trucks and tractor trailers at the delivery address as items will be delivered using these large freight trucks.
In case the delivery address cannot be accessed by a large freight truck, kindly notify us at Walcraft Cabinetry immediately after placing the order. We may need to make special accommodations. Nevertheless, Walcraft Cabinetry will be the one to make the ultimate decision if a delivery address is accessible or not.
You will be sent the shipping information through email after your order has been shipped. The time taken for the item to be shipped can extend the delivery time with 2 – 5 days. Expect a call from the shipping company notifying you of the delivery time frame and day. Ensure you have someone of legal age to accept the item at the delivery address.
Cabinets are not unpacked by the truck driver. Although, if the item looks damaged, you are permitted to open the box to carry out a further inspection. It is not the responsibility of the driver to tow away any trash.
UPS or FedEx will ship some parts and accessories. They will be dropped off at the delivery site. Usually, you will not be asked to sign any document.
ADDITIONAL SHIPPING POLICIES
At Walcraft Cabinetry, in order to ensure quality service delivery, we only make use of highly reliable shipping companies. We will ensure that your items are delivered as fast as possible. However, we do not take responsibility in case there are unanticipated delays beyond our control. This may range from acts of God to weather delays, labor strikes, or mechanical issues with delivery trucks, and so forth.
Some cabinets will be shipped by third-party freight companies (R&L Carriers, FedEx, UPS, etc.) that are not, in any way, affiliated with Walcraft Cabinetry. We will only provide required customer information to the shipping company. All products will be shipped to a particular location or customer in the United States (excluding Alaska & Hawaii).
The shipping company will only make one attempt to deliver the item to the specified delivery address. Shipping notifications would have been sent by email earlier. In the event that you are unavailable to receive the order and the shipping company is not able to deliver the product, the handling charges and extra shipping cost incurred will be paid by the customer.
Your location or other unforeseen circumstance may restrict the product from being delivered to your address. Walcraft Cabinetry reserves the right to change carriers and/or delivery methods. In the event that we are unable to make a scheduled delivery due to truck issues, weather etc., you will be called by the delivery agent to reschedule. Walcraft Cabinetry will not be responsible for added cost or lost time that occur as a result of delayed shipment.
We can ship to businesses residences, construction sites, as well as businesses with or without a loading dock. For delivery locations that require more constraints and need custom delivery, you will be given a quote. In a case like this, you may have to extend the estimated time of delivery.
For more information about the accessibility of your delivery address, kindly contact Customer Service. If your location is not serviced by our standard shipping companies, we will call you immediately to give you a quote.
CHECK YOUR ORDER THROUGHLY TO ENSURE THAT EVERYTHING IS COMPLETE. IF THERE ARE ANY ISSUES WITH THE DELIVERY OR DAMAGE THAT IS EVIDENT, WRITE THIS ONE THE DRIVERS PAPERWORK (THE BILL OF LADING) AND TAKE A PICTURE OF IT BEFORE GIVING IT TO THEM. Crosscheck again to ensure that no product on the order sheet is left out from the delivered package.
Clearly marked all damaged and/or missing items on the paperwork of the driver. Ensure that you obtain a copy of the Bill of Lading which includes both the signature of the driver and that of the customer.
The bill of lading (driver’s paperwork) is the document which shows the amount of pallets or cartons contained in the delivered package. Before signing the paperwork, open and check that all items.
Once you finish inspecting the products, sign off on the driver’s paperwork. Walcraft Cabinetry is not responsible for any missing item after the customer has signed on the driver’s paperwork indicating that all cabinets have been received.